Q.Why are custom designs temporarily suspended? (Updated June 2018)

A.

We are temporarily suspending one off custom designs in order to focus on existing customer orders and existing inventory items.  If you have a project that is in the works, but haven’t talked to us about it yet, give us a call.

Q.Why are you sometimes out of stock on many of your items?

A.

Well just like with any business sometimes we sometimes get a “run” on items that put us out of stock. As a small business right now, we have limited resources and cannot keep massive amounts of inventory on hand. We keep as much as we are able to given the resource constraint. However, since starting last year we have doubled our capacity, and look to once again double or even triple our capacity this coming year. We thank everyone for their patience while we grow this business into something extraordinary.

Q.What will Rev#4 of the 28 Drawer Cabinet Look Like?

A.

This has not fully been determined yet.  It has come down to 2 different configurations and I haven’t made the decision yet on which way it is going to go.  However it will definitely have a combination of different types of drawers just like we did with the 30 Drawer and the new 18 drawer.  Also when it debuts, it will do so as a Midnight Pro Series.  Update: The new tall cabinets will have 16 skinny drawers (4 columns of 4 up top), 12 deep drawers, and 4 super deep drawers on the bottom. This will make it a 32 drawer cabinet.

Q.Are Blue and Red Going Away as color choices?

A.

The short answer to this is yes. However, any color you desire will still be available via special order. So why did we decide to do it? Easy, to simplify inventory. When we were carrying 4 models we had to cover 2 colors for each. That meant that we had to have 8 units on hand at all times just to have one of each in stock in 2 colors. Because of this and the long production schedule we were not able to keep enough in stock to meet demand. Welcome to the pains of startups and starting a small business 101. However this is not my first rodeo so I made the decision to move to a single color lineup that would go with anything. A lot of guys wanted blue because they had blue Bendpak lifts in their shop, or they wanted Red because they already had a red scheme in their shop. By going to the Dark Gun Metal Gray it will go with anything no matter what color scheme you have in your shop.

Q.Why is the price on the new 7ft Midnight Pro Series Workbench more than the Revision #2 20 and 12 drawer 9 ft benches?

A.

So I got this question today from a potential customer on the phone and thought I would answer it here. So first, the 20 and 12 drawer work benches are on sale because they are being discontinued. Also the 20 drawer is of Rev #2 design. (Single railed, and thinner steel) The new Rev#4 design is over all thicker steel and double railed with drawers rated at 200lbs. In addition, Dragon Fire Tools has for the last year sold at or near our cost to get the word out and build the business and the brand. We still feel that our product is a great deal for the price when compared to anyone else out there.